Ross Roofing & Construction, Inc. Comparative Summary

When buying or repairing a roof, many people know to insist on a warranty, but they often discover that getting repairs covered can be deeply frustrating and, in some cases, nearly impossible.

Ross Roofing and Construction offers a workmanship warranty lasting up to 25 years—and the peace of mind that goes with it, says Mike Ross, the company’s president. The reason, in part, is Ross Roofing typically installs a complete roof system made by a single manufacturer, so customers don’t experience the “finger-pointing” that’s common when different parts of a roof are warrantied by different companies, says Ross. Moreover, reimbursement from Ross Roofing doesn’t decrease over the course of the warranty, unlike “pro-rated” warranties that reimburse less with each passing year.

Mr. Ross also notes the alarming frequency with which warranties are voided because roofing companies have performed poor attic ventilation, “a problem you’ll never encounter with Ross Roofing,” he says. The company’s warranties also cover disposal and removal of discarded materials.

Several years ago, Ross Roofing discovered the companies supplying its gutters didn’t meet its exacting standards, so it established its own gutter and sheet metal division. As a result, it’s now firmly in control of its own quality, production and scheduling. Mr. Ross believes attention to detail takes a bit more time, and refuses to give installers an incentive to rush their work. Instead, they’re “paid to actually care about the end result,” he says.

According to Mr. Ross, because its specifications and warranties are superior, Ross Roofing can “provide a roof that lasts a decade longer than the competition’s.” He also states that 98 percent of customers surveyed report they’d use Ross Roofing again.