Rodi Construction, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Rodi Construction, Inc., achieving 100 percent customer satisfaction is vital to its overall success—not only because it fosters a positive environment for clients, but because it generates the repeat business that’s kept the company thriving for two decades. “Our number one goal is to make our clients happy so they tell their friends and family about our services,” confirms President Mario Rodighiero. “Those referrals have kept us in business all these years.”

Rodi Construction builds custom homes and additions, remodels kitchens and bathrooms, and provides and installs storm shutters for residential clients throughout the San Francisco Peninsula. In addition to its main construction and remodeling services, the company builds custom decks, stair systems, arbors, trellises, gates and more. Since 1992, Mr. Rodighiero estimates his team has completed more than 600 projects.

Unlike many larger construction firms that assign a project manager to every job, each of Rodi Construction’s projects is owner-supervised, which means Mr. Rodighiero regularly inspects every worksite to maintain quality control. “If I find a problem, my team can immediately solve it,” he explains. “I want to make sure we find problems before our clients do. That way, we can deliver beautiful projects that make everyone happy.”

Another key component to Rodi Construction’s success is its dedication to communicating with clients throughout every phase of their projects. This process entails accurately understanding each client’s project goals and determining the best and most economical ways to achieve them. Throughout the course of the project, the firm continues the dialogue to ensure the customer understands how the project is going and to resolve any issues that develop. “We understand our clients are spending a lot of money with us, so we always reassure them that we’re doing the best job possible,” says Mr. Rodighiero.