Renson Automotive, Inc. Comparative Summary

(408) 840-3977
1436 White Oaks Road, Suite 9
Campbell, CA 95008
Bill Faulconer is president of Renson Automotive, Inc.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Renson Automotive, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize state-of-the-art diagnostic equipment and highly trained technicians to ensure every job is done right the first time. “We’re able to get to the root of car problems quicker than most shops, which ultimately saves our customers money,” says President Bill Faulconer. “Our ASE-certified technicians are constantly updating their training and skills, so they’re able to solve a wide variety of issues.”
Renson Automotive has been repairing and maintaining all types of domestic and foreign cars at its Campbell facility since 1976, working on everything from brakes, engines and transmissions to fuel injection systems, suspensions and electrical systems. The company is also licensed to perform smog tests, and it can even diagnose and repair emission systems that are tested by other shops.
Unlike some auto repair companies that try to increase their workloads by convincing their customers to pay for extra repairs, Renson Automotive only performs services that are absolutely necessary for the well-being of its customers’ vehicles. “We carefully look at every car and prioritize all the options so the customer can plan accordingly,” says Mr. Faulconer. “We’re more concerned about the longevity of our customers’ vehicles than getting a lot of upfront work.”
Another distinguishing characteristic of Renson Automotive is its comprehensive approach to quality control, which includes employing two ASE Master Technicians who use their extensive training to ensure every repair is of the highest quality. “Quality is more than just a concept for us; it’s something we’re constantly striving to improve,” says Mr. Faulconer. “Even on the rare occurrence that we get something wrong, we treat it very seriously and conduct a thorough review to make sure it doesn’t happen again.”