Rayne Plumbing and Sewer Service, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Rayne Plumbing and Sewer Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing excellent customer service throughout every aspect of every job. “Our customer service has been our biggest attribute for more than four decades,” says President Steve Ionis. “We want our customers to have complete confidence when they call us, and we accomplish that by doing whatever it takes to make them happy.”

Rayne Plumbing and Sewer Service has been providing general plumbing services for Bay Area residents since 1964. The company is adept at handling both emergency service work and a wide range of water and sewer issues, including sink and toilet stoppages; complete plumbing fixture, pipe and gas line replacements; backflow valve testing; water heater and boiler replacements; property line clean-outs; and more.

Unlike plumbing companies that only offer their services during regular business hours, Rayne Plumbing and Sewer Service makes itself available 24/7 to handle emergencies—a comprehensive service approach that has endeared the company to its clients. “It’s easy for plumbers to react to customers’ needs during normal work hours, but not every company can take care of its customers at 2am,” says Mr. Ionis. “We’ve never missed an after-hours call. Our customers know we’ll be ready whenever they need us.”

Another distinguishing feature of Rayne Plumbing and Sewer Service is its commitment to providing no-pressure services, which includes performing temporary fixes so homeowners can still have water during emergencies and encouraging them to look at several bids and weigh their repair options. “We believe people should always have options when it comes to plumbing, even when they’re facing a big problem like a water line break,” explains Mr. Ionis. “We’re confident that our potential customers will choose us after they’ve weighed their options, because our prices are competitive and our services are top-notch.”