Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for commercial roofing contractors that have earned the prestigious Diamond Certified award. For Platinum Roofing, Inc., achieving and maintaining high levels of customer satisfaction has allowed the company to develop into the preferred reroofing contractor for a growing list of Bay Area building owners, developers and managers. “Nothing is off the table when it comes to ensuring our clients are satisfied,” affirms owner Michael Stephenson. “We’re committed to going to the Nth degree on every project.”
Platinum Roofing has been installing, inspecting, repairing and maintaining roofs for commercial clients throughout Northern California since 2001. The company works on all types of commercial buildings and has expertise in a variety of roofing styles, including fiberglass shingle, cedar shake, traditional hot asphalt and TPO single ply membrane. It also specializes in acrylic fluid-applied roofing systems (cool roofs), which provide inherent energy-saving benefits while extending the life of existing roofs at a fraction of the cost of reroofing.
Unlike less experienced roofing companies that deemphasize the importance of staying up-to-date on the latest industry innovations, Platinum Roofing embraces cutting-edge technology that’s designed to save customers money without sacrificing quality. “We work with our clients throughout the roofing process to ensure they receive the most energy-efficient systems possible, with the best possible warranties at the best possible value,” says Sales Manager Bill Shevlan. “We know how important it is to work within clients’ budgets and time constraints. Our goal is to put money back into their pockets based on their overall building envelope efficiency.”
Another distinctive feature of Platinum Roofing is its highly trained and experienced technicians, all of whom are trained to closely follow manufacturer requirements and consistently meet the company’s high standards for quality. “We’ve been in this business for decades, so we know what caliber of work we’re capable of delivering,” says Mr. Shevlan. “Our foremen typically have at least 10 years of experience, and our office staff members have decades of industry experience as well. Everyone who works here strives for excellence in everything they do.”