Pipe Spy Marin, Inc. Comparative Summary

(415) 890-6856

Pipe Spy Marin found the issue with this clogged pipe and quickly resolved it.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for sewer line contractors that have earned the prestigious Diamond Certified award. For Pipe Spy Marin, Inc., the key to achieving and maintaining high levels of customer satisfaction is taking a measured, comprehensive approach to each project that ultimately ensures the best possible outcome.“When a property owner’s sewer line breaks, it’s a crisis that needs to be remedied immediately, so we’re very adept at working as expeditiously as possible,” says President Myles O’Dwyer. “Our customers really appreciate the amount of time and effort we put into our work.”
Pipe Spy Marin has been inspecting, diagnosing, repairing and replacing sewer lines for residential and commercial clients in Marin County and San Francisco since 2007. The company’s thorough inspection process includes providing a written report and estimate that detail the condition of each customer’s sewer line, which allows its technicians to customize their services to guarantee the best results.
Unlike less experienced sewer line contractors that use disruptive digging methods and technology to replace their customers’ sewer lines, Pipe Spy Marin utilizes trenchless replacement technology that leaves surrounding areas intact. “Basically, we thread a cable through the existing sewer line with a bursting head and new piping attached, then we break open the old pipe and replace it by pulling the new pipe through,” explains Mr. O’Dwyer. “Our customers get very excited when they discover we’ll be able to replace their sewer lines without disturbing the ground above.”
To further differentiate itself from its competition, Pipe Spy Marin supplements its inspection reports with comprehensive, high-quality videos that include voice commentary from the company’s technicians. “Most sewer line contractors just give their customers silent videos, but the average person doesn’t really understand what they’re seeing, so those videos aren’t really helpful,” says Mr. O’Dwyer. “We explain everything on our videos and reports so our customers know exactly what’s going on.”