Pacific Plumbing Systems Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Pacific Plumbing Systems, achieving and maintaining high levels of customer satisfaction is dependent upon the performances of its highly trained and experienced technicians, all of whom have been with the company for more than 10 years. “Our team members have seen every aspect of residential and commercial plumbing,” says owner and 30-year industry veteran Ron Beesley. “They understand the importance treating every customer with respect, honesty, fairness and professionalism.”

Pacific Plumbing Systems has been providing a wide range of plumbing services for residential and commercial clients throughout Alameda County and parts of Contra Costa County since 1996, handling everything from general repairs and replacements to tankless water heaters installations and kitchen and bathroom repiping. “We can repair or replace any plumbing problem, from simple to complex,” confirms Mr. Beesley.

Unlike less experienced plumbing contactors that don’t consider worksite cleanliness to be a top priority, Pacific Plumbing Systems focuses on treating every customer’s home with respect by adhering to a strict cleanliness policy. “When we enter a house, we wear booties, lay down mats and keep our tools off the countertops,” says Mr. Beesley. “We work hard to get the job done right the first time. If there’s ever a problem, we’ll come back and take care of it as soon as possible.”

To further differentiate itself from its competition, Pacific Plumbing Systems provides expert onsite supervision by Mr. Beesley for all but the smallest jobs—an inclusive approach that allows clients to communicate directly with the company’s owner and ensure everything is being completed to their satisfaction. “I’m accessible 24 hours a day,” says Mr. Beesley. “Our clients know that if they ever have any problems, they can quickly get in touch with me and I’ll find a solution.”