Osborn Spray Service Comparative Summary

Osborn Spray Service has been ridding East Bay homes and business of unwanted insects and weeds for more than 70 years. The family-owned and operated company provides pest control services to combat ant, cricket, flea, cockroach, spider, earwig, weevil and rodent infestations. It also offers tree services (spraying, injection, fertilization) and weed control services for lawns, landscapes and paved areas.

Second-generation owner Dave Osborn says the key to his company’s long-term success has been its philosophy of personal service. “Basically, all pest control companies do the same type of work. The differences become obvious when something doesn’t go right. If we don’t solve a problem in one visit, we’ll be back right away. Customer don’t have to wait weeks for us to schedule another visit.” Mr. Osborn notes that pests aren’t only a nuisance; they can carry dangerous diseases and create other hazards. “You don’t want to wait to have the problem resolved.”

Osborn Spray Service doesn’t employ any salespeople, an approach Mr. Osborn says adds to its reputation for superior personal service. “People want their pest problems resolved, not a sales pitch. When we send someone to look at a problem, they’re focused on how to solve it, not on making a sale. We give our customers price quotes and let them make the decisions. They really appreciate that style of doing business.” Furthermore, when the company is busy, they don’t take on new customers. Mr. Osborn feels it’s better to let a potential customer go than offer them substandard service.

Osborn Spray Service’s employees have a long history with the company. Mr. Osborn’s father established the firm in 1938, and it’s since seen three generations of family service, including Dave’s son, Kyle. “Our senior employee has been with us for 15 years, and the least experienced worker on our team has been here four years,” says Mr. Osborn. “They’re really good people, and they know their jobs.”