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A customer in the market for glass products can quickly start to feel overwhelmed with choices. Old Town Glass believes that the answer is education. The more customers understand about their options, the more they feel empowered to make good decisions that fit their budget.
This style of customer service, what owner John Pope calls the “hand-in-hand approach,” is well-suited to Old Town Glass, a family-owned and -operated company. The company has grown largely by word-of-mouth, for which Pope credits his company’s policy of professionalism, courtesy, and personal attention.
Rather than work with subcontractors, Old Town Glass uses its own employees for all installation and service work. Because the company exercises such tight control over each project, says Pope, customers always have a place to go for good advice and straight answers—on glass type, aesthetics, customization, color, budget, or energy efficiency.
Offering full-service sales, service and installation of residential and commercial glass, Old Town Glass is a California licensed contractor with a C-17 glazing license. Its specialties include broken window repair, new construction windows, replacement windows, doors, commercial glass systems, skylights, mirrors, and custom shower and bath enclosures. Customers receive free estimates and can request an appointment by phone or via the company’s website, www.otglass.com.
Old Town Glass also fixes older products whenever feasible, a service many other glass installers are reluctant to provide.
As a high-volume business with a strong supply chain, Old Town Glass can also assure its customers competitive pricing. It installs only products from the most respected and trusted manufacturers.