O'Grady Plumbing Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For O’Grady Plumbing, achieving and maintaining high levels of customer satisfaction is dependent on three factors: using top-quality service equipment; employing highly trained, specialist technicians; and utilizing the vast amount of plumbing knowledge possessed by its proprietors. “My father established this company in 1977 after relocating from his native Ireland, and he brought a lot of techniques with him,” explains President Paul O’Grady. “We’re proud to bring three generations of experience to every job.”

O’Grady Plumbing provides a variety of general plumbing services for residential and commercial clients in San Francisco and San Mateo County. Specializing in sewer repair and replacement, the company employs state-of-the-art diagnostic and repair equipment such as in-line cameras and a Harben hydro-jetter that scours pipes and removes debris. It also strives to help customers save money on their water bills by installing products such as tankless water heaters, dual-flush toilets and various types of energy-efficient piping.

Unlike less experienced plumbing companies that strive to reduce operating costs by using outdated equipment and methods, O’Grady Plumbing utilizes the most state-of-the-art technology available in the plumbing industry, which enables its plumbers to deal with challenging situations in a precise and efficient manner. “We have the capabilities to troubleshoot any problem,” confirms Mr. O’Grady. “Five underground camera systems, 10 different jetting machines, a trenchless pipe replacement system—these are just a few of the tools that make us so efficient at identifying and fixing problems.”

To further differentiate itself from its competition, O’Grady Plumbing uses its unique expertise in underground plumbing to repair and replace faulty piping and sewer systems—a specialized service that few plumbing companies are qualified to handle. “We’re licensed to dig up to 20 feet deep, which allows us to effectively fix the kinds of difficult problems that occur at that depth,” says Mr. O’Grady. “Our customers really appreciate how we’re able to solve such a wide range of plumbing issues.”