Mr. Roofing, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. Since first opening more than 20 years ago, Mr. Roofing, Inc. has developed a reputation for providing superior customer satisfaction by fostering a strong customer service culture—a personalized business approach that ensures customers receive focused attention throughout every phase of their projects. “We have a long history of satisfied customers,” confirms President Carlos Rodriguez. “Seventy percent of our business comes from referrals, and that’s a direct result of making sure each customer has a positive experience from start to finish.”

Mr. Roofing provides a variety of roofing services for residential and commercial clients in San Francisco and San Mateo County. In addition to installing and repairing all types of roofing materials, the company installs gutters, gutter protection systems, custom skylights (including solar tunnels), ventilation systems and standing seam metal systems; fabricates architectural sheet metal; integrates photovoltaic solar energy systems and more. The company also offers consultative education services to help customers avoid common roofing project mistakes. “We really care about each customer’s experience,” says Mr. Rodriguez. “We’re here to help them in any way we can, from answering their questions to helping them choose the right products.”

Unlike many of its competitors, Mr. Roofing is a GAF Master Elite installer, which allows it to offer some of the most comprehensive warranties in the industry and handle work that other roofing companies can’t complete. “Nearly 40 percent of the projects we take on are replacements and repairs of old roofs,” explains Mr. Rodriguez. “A lot of times, the homeowner can’t locate the original contractor, so we take over and turn a potentially negative situation into a positive one.”

Another distinguishing feature of Mr. Roofing is its highly experienced employees, each of whom undergoes continuous training in professional practices, technical proficiency and personal growth. “We promote the training, stability and consistency of our staff as a major selling point,” says Mr. Rodriguez. “We’re always striving to stay ahead of the curve to better serve our customers.”