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Some HVAC (heating, ventilation and air conditioning) contractors pride themselves on good service. Others pride themselves on quality products or low costs. Moore Mechanical strives to wrap them all together into a single, overriding benefit—value. For owner and founder Stephen Moore, that means quality brands, outstanding service and satisfying customers’ budget constraints.
Moore Mechanical performs heating and air conditioning replacement, repair and service, as well as duct repair, testing and cleaning. Having been in business for more than 25 years, Moore Mechanical offers more “options, ideas, suggestions and experience” than most other HVAC companies, says Mr. Moore.
The company is extremely responsive and communicative, an outgrowth of Mr. Moore’s aspiration to “keep customers for life.” When you call the company’s offices, you speak to a live person and, should you wish, to Mr. Moore himself. He believes this focus on personal attention is the reason so many of his first-time customers become repeat customers. Referrals, meanwhile, account for 70 percent of the company’s business—what Mr. Moore calls a “very good, loyal and happy customer base.”
Half of all customers opt for the company’s extended maintenance program. It covers maintenance and repair, including all labor and parts, for the life of the equipment. In some instances, the energy savings alone are enough to pay for the cost of the program.
Mr. Moore espouses a “whole-home” approach to HVAC care that looks at your entire house as a system. It begins with an initial consultation, during which a company representative spends several hours in your home conducting an extensive diagnostic work-up. They’ll check system requirements and capacities, inspect ductwork and review air quality. The consultation is “above and beyond that of most competitors,” says Mr. Moore. It helps ensure your initial quote is accurate, comprehensive and addresses all underlying needs and root causes.