Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for Green building and remodeling companies that have earned the prestigious Diamond Certified award. For MDS Construction, a steadfast commitment to customer satisfaction has been the top priority since it was established more than 20 years ago. “We pay attention to the details from start to finish,” says President Mark Silva. “It’s our job to make sure our customers are comfortable and understand what’s going on at all times.”
MDS Construction provides general construction and remodeling services for residential clients in Sonoma, Napa and Marin Counties. In addition to building custom homes, home additions and granny units, the company handles every aspect of whole house remodels, from plumbing and framing to electrical and finish work. As a Certified Green Builder, it also offers Green home energy retrofits, HVAC duct testing, home energy performance testing and more.
Unlike contractors that complete jobs as quickly as possible and don’t pay close attention to details, MDS Construction handles every element of every job, no matter how small. “There are a lot of things that go into a remodel that the client doesn’t see,” Mr. Silva elaborates. “Potential problems are covered up by walls and paint, but if they’re not prepared correctly before they’re covered up, they’re subject to fail faster than they should. It’s the hidden details that help the job last as long as possible.”
MDS Construction’s Green builders also help homeowners determine the small finishing details that make a big difference in the overall success of their remodeling projects. In addition to handling important project details onsite, Mr. Silva is available offsite during the construction process to help clients choose fixtures, tile, colors and other accents. “I’ll help them research their choices and spend time looking at samples with them,” he says. “We take the time to make sure our clients’ projects become something they absolutely love.”