Marin Sports & Imports, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Marin Sports & Imports, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide every customer with quality service at a reasonable price. “Customer satisfaction is the driving force behind our customer service,” confirms owner Curtis Cronin. “Whether a vehicle owner needs a small repair or major mechanical work, we can handle it quickly and efficiently.”

Marin Sports & Imports has been providing maintenance and repair services for Japanese, American and European cars (including hybrids, trucks and SUVs) at its San Rafael facility since 1970. In addition to handling everything from air conditioning systems to engine and transmission repairs, the AAA-approved company rotates and aligns tires, provides brake and smog certifications, replaces clutches, fixes front and rear suspensions, and more.

Unlike less experienced auto repair companies that don’t have access to state-of-the-art equipment, Marin Sports & Imports uses factory scanners and specialized tools that allow its technicians to diagnose and repair all types of car problems. “We’ve been around long enough to know the importance of investing in top-of-the-line equipment,” says Mr. Cronin. “With our technology, we can reprogram computers, make specialized repairs and more.”

Another distinguishing feature of Marin Sports & Imports is its highly trained and experienced technicians, most of whom are ASE-certified and all of whom have in-depth knowledge about a wide variety of vehicle systems. “Our experience allows us to eliminate guesswork and perform repairs correctly the first time,” says Mr. Cronin. “Ultimately, we want to provide the best possible services at the fairest prices, and having such an experienced staff of technicians helps us achieve that goal.”