Mapleservice, Inc. Comparative Summary

A recent television commercial for Mapleservice asks viewers how a company manages to stay in business for 50 years. The answer: by delivering satisfaction.

It’s been a winning formula for Mapleservice, one of Northern California’s most recognizable and trusted names in plumbing and heating. Founded by Wayne Maples in 1960, the company is now entering its second half-century in business under the management of Wayne Maples’ three sons, Roger, Rodney and Dale.

Mapleservice is a relatively large company that, according to Dale Maples, operates very much like a small, family business. He credits this approach with helping Mapleservice establish its reputation as “Northern California's most trusted plumber.”

The company performs service, maintenance and replacement on all types of plumbing, heating and air systems for residential and commercial customers, including: water heaters, furnaces, air conditioning units, water and natural gas distribution, trenchless and conventional sewer replacement, and leak location.

Every Mapleservice plumbing professional is a cut above the traditional plumber, says Mr. Maples. They’re exceptionally clean, professional, well-trained, and “someone you’d want to have in your home.” All are required to attend training for up to four years, with four product-specific courses per year. They’re also encouraged to train and obtain certification in the California Uniform Plumbing Code, basics of HVAC, first aid, CPR, gas piping and solar energy, along with staying current on the evolving market for efficient water heaters. Their formal training typically runs at least five years, and the company encourages them to continue indefinitely.

According to Mr. Maples, those high performance standards translate to an equally high rate of referral; more than 85 percent of Mapleservice’s business comes from referrals by other satisfied customers.

The company drives a van to your site, provide an estimate and—because the vans are so well-stocked—perform the work all on the same day. When you call the Mapleservice office, someone picks up the phone, even if it’s the middle of the night.

In 2009, the company celebrated Dale Maples receiving the Leadership in Energy and Environmental Design (LEED) accreditation from the U.S. Green Building Council. As an accredited LEED professional, Mr. Maples is charged with helping determine which structures meet the environmental criteria necessary to be designated as Green buildings.