MAC Members Comparative Summary

(510) 431-2768
41527 Albrae Street
Fremont, CA 94538
Gus Srour, Service Adviser

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. MAC Members believes the key to achieving customer satisfaction is building a positive relationship with every customer from the moment they walk through the door. “We really emphasize the relational aspects of auto repair,” says owner Gus Srour. “For example, we like being on a first-name basis with our customers, and we keep them involved in every stage of the repair process so they feel as comfortable as possible.”

MAC Members has been repairing and maintaining all types of European vehicles at its Fremont facility since 1985. The company has the in-house capabilities to diagnose and fix everything from brakes and electrical systems to engines and transmissions, and it’s also qualified to perform collision repairs and refinishing work on cars that have been damaged in accidents.

Unlike less experienced auto repair shops that take an “assembly line” approach to every job in an effort to maximize their workload volume, MAC Members takes the time to address each vehicle’s specific needs and ensure all its work meets the highest standards of quality. “Before we even give an estimate, we test drive the vehicle and perform a 60-point inspection to verify the customer’s complaint,” explains Mr. Srour. “When the repair is complete, we drive it a second time to ensure everything has been done correctly. Our customers really appreciate how thorough we are in terms of quality control.”

Another unique feature of MAC Members is its customer membership program, which features numerous benefits and discounts. “Our members get a 15 percent discount on parts and labor, unlimited oil changes, free alignments and tire rotations, and much more,” explains Mr. Srour. “When you put it all together, it’s about $2,000 in yearly benefits for a low annual fee, so it’s a considerable value.”