Los Gatos Roofing Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Los Gatos Roofing, the key to achieving and maintaining customer satisfaction is providing a single point of contact for every project—a journeyman roofer who is responsible for the completion of each phase, from beginning to end. “This approach allows the homeowner to follow up with the same person throughout the entire job,” says General Manager Cameron Radonich. “We want to make sure our clients are satisfied with every aspect of their roofing projects.”

Unlike roofing companies that limit their services to installations and force clients to hire separate contractors for repairs and maintenance, Los Gatos Roofing offers a full range of services that are designed to optimize customer satisfaction. “We obtain permits from local municipalities, work with suppliers to get the best materials and much more,” says Mr. Radonich. “After every job, we want the client to feel like we took care of all the details and did the best possible work for them.”

To further differentiate itself from its competition, Los Gatos Roofing provides each crew with its own dump truck, which allows them to clean up jobsites at the end of each work day and haul away waste instead of leaving it for the end of the project. “We always clean up the premises and use a magnet sweep to pick up nails and metal,” adds Mr. Radonich. “We also don’t leave dumpsters or piles of debris in driveways or yards. We’re very respectful of our clients’ properties.”