Letcher Brothers Auto Repair Comparative Summary

(510) 926-6069
636 San Pablo Avenue
Pinole, CA 94564
Mike Letcher is owner of Letcher Brothers Auto Repair.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Letcher Brothers Auto Repair, the key to achieving and maintaining high levels of customer satisfaction is taking an honest, reliable approach to every job—a straightforward business philosophy that’s built right into the company’s slogan. “‘Honest and reliable’ has been our motto from the very beginning, and we strive to incorporate those principles in everything we do,” says owner Mike Letcher. “Our customers really appreciate having an auto shop that focuses on both, not just one or the other.”
Letcher Brothers Auto Repair has been servicing European and Japanese vehicles at its Pinole facility since 1991, handling everything from computer diagnostics and general tune-ups to comprehensive engine and transmission repairs. The company is also qualified to perform dealer-required maintenance work, and it offers free local towing with every major repair.
Unlike less experienced auto repair companies that put little effort into communicating with their customers about the specifics of their repairs, Letcher Brothers Auto Repair believes in complete transparency when it comes to keeping customers informed about the conditions of their vehicles. “During every repair job, we’ll bring out the physical part or a picture of the engine to show the customer so they know exactly what’s going on,” explains Mr. Letcher. “Our customers really appreciate how upfront we are—we explain things clearly, educate them about their options and never try to sell them things they don’t need.”
Another distinguishing characteristic of Letcher Brothers Auto Repair is its steadfast dedication to improving its services, both in terms of workmanship and how its staff communicates with customers. “We hold ourselves to a very high standard, which allows us to take a lot of pride in our work, but it also means we’re constantly striving to be better,” says Mr. Letcher. “We believe our customer service is equally as important as the repair services we provide, so we work hard to balance them both and make them the best they can be.”