Kavanagh Construction Co. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction firms that have earned the prestigious Diamond Certified award. For Kavanagh Construction Co., the key to achieving and maintaining high levels of customer satisfaction is providing an interactive and rewarding experience for every customer, regardless of the size of their project. “We know positive word-of-mouth is what keeps a business going, so we always make customer satisfaction our number one goal,” says owner Patrick Kavanagh. “We want to be a competitive general contractor in Silicon Valley for years to come.”

Kavanagh Construction has been building custom homes and remodeling kitchens, bathrooms, family rooms, living rooms, dining rooms and bedrooms in Santa Clara and San Mateo Counties since 1993. In addition to its general contracting services, the company creates integrated audio/video media rooms, installs energy-efficient windows, builds second-story expansions and more.

Unlike less experienced construction companies that can inadvertently raise the price of a project with their inefficient building methods, Kavanagh Construction strives to give its customers the results they want at prices they can afford. “We’re able to understand our clients’ needs and bring their ideas to completion in a cost-effective manner,” explains Mr. Kavanagh. “They have confidence in our ability to accomplish their goals and provide quality work that will enhance the value of their homes for years to come.”

Another distinguishing characteristic of Kavanagh Construction is the comprehensive approach it takes to quality control, which starts with the company’s installers and extends to Mr. Kavanagh himself. “I’m always onsite, so our clients know they have direct access to me if they have any questions or concerns,” he explains. “I personally train all my employees to ensure we operate with the same goal in mind: complete each project to the client’s exact specifications.”