Kapriz Hardwood Floors Comparative Summary

(408) 622-0537
891 Laurelwood Road
Santa Clara, CA 95054
Sergey Stotskiy, Owner

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood flooring companies that have earned the prestigious Diamond Certified award. For Kapriz Hardwood Floors, the key to keeping customers happy is simple: utilize its wide-ranging expertise to help them choose flooring products they’ll be satisfied with for many years. “I consider myself more of a contractor than a salesperson, so I always focus on serving my clients and telling them the truth about their options,” says owner Sergey Stotskiy. “At the end of the day, I want them to be completely happy with their decisions."

Mr. Stotskiy has been in the flooring business for almost 20 years—16 as a contractor and the last five as a retailer. He sells all types of hardwood, cork, bamboo, laminate and vinyl tile flooring at his Santa Clara showroom, and he utilizes his expertise to help customers choose flooring products that meet their style and budget requirements.

Unlike larger flooring companies that delegate certain responsibilities to less experienced employees, Kapriz Hardwood Floors provides every customer with the hands-on expertise of Mr. Stotskiy himself. “People like working with me because I’m honest and straightforward,” he says. “My name and reputation are more important to me than making a fast dollar, so I prioritize my customers’ needs and make sure they get exactly what they’re looking for.”

Mr. Stotskiy says Kapriz Hardwood Floors’ showroom, which features more than 60 brands of hand-selected products, is one of its most important attributes. “I have years of experience as a contractor, so I’ve had my hands on many different brands over the years, and I’ve selected the very best for my store. People who understand and respect quality find that my services and products provide a great value at a fair price.”