High Definition Designs Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home theater and automation companies that have earned the prestigious Diamond Certified award. High Definition Designs upholds its reputation for providing excellent customer satisfaction by taking a detailed, personalized approach to every project. “After the initial appointment, I look at the client’s site and listen to their ideas,” explains owner Jim Hage. “I ask a series of questions that help determine their exact needs, and I use that as a guide to create a proposal. Then we sit down, go through the proposal and decide on a system. Our customers really appreciate that type of hands-on service.”

High Definition Designs was established in 1991 and has been designing and installing audio, video, computer and home automation systems in Bay Area homes and businesses ever since. The company has experience with all types of jobs, from simply hooking up televisions to installing home theaters with 10-foot projection screens and surround sound systems. “We handle every part of the process, from designing the system and purchasing the equipment to performing the installation and providing follow-up service,” says Mr. Hage.

Another distinguishing feature of High Definition Designs is its use of state-of-the-art products made by Samsung, Denon, JVC and many other industry leaders. The company also proudly sells Control4 automation systems, which allow homeowners to automate everything from music, video and lighting to thermostat settings and door locks. “Control4 is a really great product,” says Mr. Hage. “People are always telling us how impressed they are with it.”