Hi Tech Termite Control of the Bay Area, Inc. Comparative Summary

Termite control companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Hi Tech Termite Control of the Bay Area, Inc. has built a reputation for employing a variety of cutting-edge techniques to control termites, including fumigation and microwave systems that destroy infestations without the use of toxic chemicals. “Our microwave process is particularly valuable for multi-unit condominium and townhome complexes,” says owner John Williams. “Instead of fumigating an entire complex for just one affected unit, we can use the microwave process to establish complete control of the termites.”

Mr. Williams has been in the termite control industry for 16 years, and he believes the best way to run a business is directly from the field. “Unlike other termite company owners, I’m actively engaged in day-to-day operations,” he says. “I wear the uniform, and I’m in the field every day, so I have a good sense of what each customer needs. I can also monitor the skills of my inspectors and crew members while simultaneously retaining knowledge of what’s going on back at the office.”

Because Mr. Williams deals directly with his clients, Hi Tech Termite Control of the Bay Area is able to focus more intently on customer service than many of its competitors. When a client calls, the company immediately sends an inspector to do a thorough analysis of the home or business, which includes looking underneath the building and at the interior, attic, exterior and outbuildings. “Our inspectors turn around inspection reports within 24 hours,” says Mr. Williams. “We’re a medium-sized company, but we can handle just about any situation or scenario. That really resonates with our customers.”

Unlike termite control companies that only handle exterminations, Hi Tech Termite Control of the Bay Area also provides termite damage repairs for patios, decks and other wood surfaces. “We do it all, from start to finish,” confirms Mr. Williams. “We control the termites, demolish the damaged area, repair it, clean up and haul away the debris. We can even match paint, which is an uncommon practice in this industry.”

To supplement its customer service-oriented business approach, Hi Tech Termite Control of the Bay Area backs up its microwave and fumigation work with a three-year, full-structure warranty. “The entire structure is covered for three years against any old or new infestation,” says Mr. Williams. “Also, all service calls during the warranty period are free of charge.”