Golden State Granite Comparative Summary

(925) 201-6191
1001 Shary Circle, Suite 9
Concord, CA 94518

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for marble and granite companies that have earned the prestigious Diamond Certified award. For Golden State Granite, the key to achieving and maintaining high levels of customer satisfaction is simple: make sure every client is completely happy with the results of their installation. “Like any business, we have to be profitable in order to stay afloat, but our foremost concern is making our customers happy,” affirms owner Jack Benning. “In most cases, we’ll go above and beyond to make that happen, even if it costs us a bit more.”
 
Golden State Granite has been providing and installing granite, limestone, marble, and quartz products for residential and commercial clients throughout the Tri-Valley Area since 1992. The company combines old-world craftsmanship with state-of-the-art cutting, polishing and edging technology to create products like kitchen counters, bathroom vanities, outdoor barbeques, custom fireplaces, and more.
 
Unlike less experienced marble and granite companies that are primarily motivated by high profit margins, Golden State Granite focuses on installation quality over sales, which enables it to take a more customer-oriented approach to every project. “A lot of sales-oriented companies in this industry tend to mark up the prices of their products, but we’re in the installation business, not the retail business,” says Mr. Benning. “If we’re able to pass along a discount on a product, we’re happy to do it.”
 
Another distinguishing attribute of Golden State Granite is its dedication to quality control in every aspect of its work. “Quality is very important to everyone who works here,” confirms Mr. Benning. “As the company owner, the buck always stops with me, and my employees know the standards of quality I expect. If a customer is unhappy with any aspect of our work, we’ll make it right.”