Glenn Fricker Construction, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for contracting firms that have earned the prestigious Diamond Certified award. For Glenn Fricker Construction, the foundation of every successful project is achieving complete satisfaction by communicating effectively with all the parties involved—subcontractors, suppliers, designers, architects and, most important, the client. “We’re very good at communicating with our clients and making sure we understand each other,” says owner Glenn Fricker. “Communication is the key to everything we do.”

In keeping with its focus on customer satisfaction, Glenn Fricker Construction tries to make the remodeling process as easy as possible for its clients. “We can provide a budget for a job very quickly—often before the plans are drawn up—so the client can have a general idea of how much the project will cost before spending money on architects and designers,” says Mr. Fricker.

Unlike some contracting firms, Glenn Fricker Construction never asks for deposits before it starts work, nor do its suppliers or subcontractors. “My clients never pay money upfront,” confirms Mr. Fricker. “I bill on the fifth of every month. If I start a job on the sixth, they won’t get their first invoice until the fifth of the following month—and I’ll only bill for the percentage of work that’s been completed up to that date.”

Glenn Fricker Construction clearly defines all financial details of its projects so clients can see where their money is going—a transparent business approach that’s uncommon in the construction industry. “There are many components to a remodeling or new home project, and we don’t lump any of them together,” explains Mr. Fricker. “We make extremely detailed accounting reports available to each client. They receive a monthly invoice with every receipt and time card attached.” This recordkeeping subsequently becomes an important resource for the company’s clients. If they need to replace something years later—a faucet, for example—they can simply consult their invoices and find the appropriate receipt that tells them exactly what to get and where to get it.

Another distinguishing feature of Glenn Fricker Construction is its highly experienced employees, many of whom have been with the firm for five to eight years. “They’ve proven they’re very good at what they do, and our clients really like them,” says Mr. Fricker. “They represent me the way I want to be represented.”