Gill Landscape Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Gill Landscape Inc., the key to achieving and maintaining a high level of customer satisfaction is always standing behind its claims and providing reliable services for its clients. “Our goal throughout every job is to produce a happy customer,” says owner Greg Gill. “We go out of our way to ensure our clients’ happiness in every aspect of our operations. That’s how we’ve grown our business over the years.”

Gill Landscape has been designing, installing and maintaining landscapes for homes and businesses throughout Sonoma County since 1981. The family-owned and operated company takes a design/build approach to its landscaping projects, handling everything from irrigation, drainage and restoration to outdoor lighting, water features and fire pits. It also provides regular maintenance services for all types of properties.

Unlike less experienced landscape contractors that de-emphasize the importance of providing detailed contracts, Gill Landscape makes sure its contracts specify the exact services to be delivered and the corresponding prices—a comprehensive approach that allows clients to effectively manage their project budgets. “If we see a small task that needs to be completed but wasn’t included in the contract, we’ll do it for the price that we originally quoted,” adds Mr. Gill. “We want to make sure our clients’ landscaping projects go as smoothly as possible.”

Another distinguishing characteristic of Gill Landscape is its dedication to its surrounding community, which Mr. Gill credits for his company’s loyal clientele base and high referral rate. “We work in a small community, so when people have a good experience with us, they’re quick to refer us to others. We’ve developed a reputation for providing high-quality work, and that’s very important for us to maintain.”