Gateway Roofing & Waterproofing, Inc. Comparative Summary

Gateway Roofing & Waterproofing, Inc. is a San Francisco-based roofing and waterproofing firm that serves residential and commercial clients throughout the Bay Area. The company’s main focus is repairing and installing all varieties of roofs, including modified bitumen, tar and gravel, shingle, tile and metal. It also works with gutters and downspouts and installs skylights, sun tunnels, siding, waterproof patios and decks.

According to owner Vernal Lee, Gateway Roofing & Waterproofing’s team is one of the most experienced in the Bay Area roofing industry. Most of the crew members have between 15 and 20 years’ experience in the field and have been with the company since it was founded in 2004. The same foreman heads up every job, says Mr. Lee, so the team works efficiently with each other.

Gateway Roofing & Waterproofing is serious about customer service. “When customers call, they almost always get a person, not a machine or voicemail,” says Mr. Lee. “We’re always here for them.”

Mr. Lee is proud that 95 percent of his company’s business comes from referrals of previous customers. “That demonstrates the level of satisfaction our customers experience with the work we’ve done. When a new customer calls, they’ve already decided they’re going to hire us.”