Five Star Windows Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window companies that have earned the prestigious Diamond Certified award. For Five Star Windows, the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality customer service with top-quality products and craftsmanship to create truly unique products. “Installation is only one step of our process,” says owner Jeffrey Pickard. “From the moment our customers walk into our showroom to the installation, cleanup and final inspection, they receive stellar customer service that’s second-to-none.”

Five Star Windows has been replacing and installing windows, doors and entry systems for residential and commercial clients in San Mateo, Santa Cruz and Santa Clara Counties since 1983. The company works with all types of windows and doors, from traditional to contemporary, and handles every aspect of the installation process, including re-stuccoing and woodworking.

Unlike less experienced window companies that strive to cut short-term operating costs by only performing retrofit installations, Five Star Windows prefers to perform full-frame replacements, which are slightly more expensive initially but ultimately save customers money through their energy efficiency and longevity. “Full-frame replacement is very complicated, so few firms devote the time to become experts at it,” explains Mr. Pickard. “We do both types of installation exceedingly well, and we’ve achieved an expertise in new construction that very few companies can match.”

Another distinguishing feature of Five Star Windows is its highly trained and experienced installers—all the company’s foremen are certified by the American Architectural Manufacturers Association (AAMA). “Our collective expertise ensures we do every project right the first time,” says Mr. Pickard. “Our customers really appreciate knowing there won’t be any problems with their window installations.”