Five Star Networking, Inc. Comparative Summary

Few companies in the computer networking field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. In addition to its Diamond Certified status, Five Star Networking, Inc. has made a name for itself by providing a comprehensive range of IT network solutions for small- and medium-sized businesses throughout the Bay Area. The company handles everything from network designs and installations, office relocations and disaster recovery to website designs and hosting, security assessments and ongoing support planning. “We can even help firms hire and outsource IT staff,” says owner Paul Hermann. “We handle every aspect of computer networking so our clients can focus on running their businesses.”

Five Star Networking’s technical staff members are all Microsoft-certified engineers who’ve been with the firm for at least five years. Mr. Hermann explains that their dedication to customer satisfaction is unique in an industry that primarily deals with computers instead of people. “Our clients even have our employees’ cell phone numbers,” he says. “We respond to any call within 30 minutes, and if we can’t handle it remotely, we’re usually onsite to help resolve the issue that same day.”

When called in to scope out a new system, Five Star Networking conducts an assessment of the client’s needs and returns a quote within the next business day—an uncommon practice for many other IT companies. “It’s a marathon session of evaluating what the client needs and then explaining what we can do to help them,” says Mr. Hermann. “When we give them the bid, we explain what each device will do. And when we complete the installation, we provide complete documentation for the system.”

In addition to providing its clients with the latest advancements in computer networking technology, Five Star Networking’s ultimate goal is to maintain long-lasting customer relationships that transcend the normal company-client dynamic found in the IT industry. “We treat our clients and employees like family,” says Mr. Hermann. “We handle each customer’s business budget as if it was our own, and we work hard to find the best solutions for them within that budget.”