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FCC Collision Centers is a family-owned and operated auto body repair shop that’s been fixing Santa Clara County vehicles since 1979. The company has two locations in Mountain View and Milpitas, and its owners—Adam Piper and his sons, Matt and Jason—are intent on treating their customers like family. “Between the three of us, we have close to 80 years of experience in the auto body repair business,” says Adam Piper.
FCC Collision Centers’ technicians are all I-Car Gold trained and certified, which ensures they’re skilled and up-to-date with the latest technologies and repair procedures. The company’s two shops are also equipped with state-of-the-art laser frame measuring; electronic wheel alignment and paint matching systems to ensure cars leave in the same condition they were in when they rolled off the factory floor.
For customers who find themselves without a vehicle during the repair process, FCC Collision Centers can provide rental cars from Enterprise for as little as $20 per day (with a discount plan). The company also contracts work to a company that repairs small dents and dings that don’t require repainting, which saves customers money, says Mr. Piper.
The Pipers consider quality control a crucial aspect of their business. They contract with VeriFacts, an independent quality auditing agency that conducts unannounced inspections of auto body shops to ensure work is being done to manufacturers’ specifications. “We do our utmost to make our customers’ vehicles safe and more aesthetically pleasing than before their accidents,” says Mr. Piper. “Almost none of our competitors have an outside service come in, continually inspect their work and give their technicians’ spot reviews.”
FCC Collision Centers takes a Green approach to auto body repair. “We recycle everything,” says Mr. Piper, “from tires to sheet metal to excess paint.” The company uses waterborne paint, which has a higher degree of material transfer onto cars, meaning less paint goes into the atmosphere. “With traditional paints, anywhere from 40 to 60 percent of the paint ends up in the air. With waterborne paints, about 90 percent is applied to the car.”