European Sales & Service, Inc. Comparative Summary

Auto repair companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to focusing exclusively on repairing Mercedes-Benz vehicles, European Sales & Service differentiates itself by taking a highly personalized approach to customer service. “Our personal service makes us stand out,” confirms owner and Mercedes-Benz expert Richard Cordes. “We work one-on-one with each customer and make sure they understand their car problems. We’ll even bring them on the shop floor and show them exactly how we’ll perform their repairs.”

European Sales and Service has been repairing Mercedes-Benz vehicles since 1985, providing full diagnostic services and fixing everything from transmissions and front-end suspensions to air conditioning and electrical systems. “Mercedes-Benz automobiles are known for their safety, luxury and precision engineering,” says Mr. Cordes. “They require specialized care performed by qualified professionals, and that’s exactly what we provide.”

Unlike larger auto repair shops that focus on completing jobs as fast as possible to allow for maximum vehicle turnover, European Sales and Service takes the necessary time to perform a thorough diagnosis for each vehicle that comes to its Santa Rosa facility. “We gather all the relevant information from the customer before starting any work,” says Mr. Cordes. “If we have to road test a car, we’ll bring the customer along to help us recreate the conditions when the problem first appeared.”

Another distinguishing feature of European Sales and Service is its highly experienced employees, all of whom are trained to operate the latest diagnostic and repair equipment for any Mercedes-Benz. “In addition to state-of-the-art equipment for new cars, we have a specialist who’s an expert on diagnosing and repairing older Mercedes models,” says Mr. Cordes. “We’ve been in business for so long that we’ve accumulated equipment Mercedes dealers no longer have. If a customer has an older car, we have the necessary equipment to keep it in repair.”