Ernie's Service Center Comparative Summary

Since 1971, Santa Cruz County residents have relied on Ernie’s Service Center in Felton to maintain and repair their automobiles. From factory-scheduled service to advanced engine repair to heating and air conditioning work, Ernie’s Service Center can service any vehicle, regardless of make or model, including RVs, diesels and hybrids. Santa Cruz-native Ernie Devonshire, Jr. has shared management duties with his son, Ryan, since 1993.

Ryan Devonshire credits his company’s success to its highly trained staff. “We really emphasize schooling for our techs, and we keep all our tools and equipment up-to-date.” Ernie’s Service Center’s philosophy is to keep business moving forward so customers get the best possible parts and service.

Mr. Devonshire says Ernie’s Service Center always stands behind its work. It provides a 12,000-mile/12-month warranty on all work except engine and transmission replacement. The company also helps its customers maintain their vehicles with periodic email reminders of scheduled services. The emails include a link to the service center’s database, which customers can use to check their car’s history of maintenance and repairs.

Mr. Devonshire says customers who take their cars to Ernie’s Service Center can be sure its service advisors and technicians will listen to their concerns. “We’ll talk to you and focus on your specific needs,” he says. “For example, we don’t group customers into ‘the brake job’ and ‘the engine job.’ Every customer and car is an individual, and we respect them as such.”