Earl Farnsworth Express Comparative Summary

Earl Farnsworth Express consistently enjoys a high level of customer satisfaction that results in many referrals and repeat customers. According to owner Cal Farnsworth, one of the main reasons for its reputation as a premier mover is because it hires exceptional people who subsequently receive top training.

“What makes us better than much of the competition is our diligence in hiring, as well as the expectations we have of our employees,” says Mr. Farnsworth. “We perform background checks and do random drug testing. We provide driver’s training and other proficiency training. Our drivers are clean, professional and trustworthy. These are a few of the things that make it possible for us to offer a higher level of service.”

The drivers who work for Earl Farnsworth Express help customers throughout the moving process by being on-site facilitators as well as movers. They’re equipped to answer questions and deal with problems as soon as they arise. This saves time and gives customers the confidence of knowing their concerns will be addressed right on the spot without further delay, says Mr. Farnsworth. Because of the quality of service that’s expected of them, these professionals are well-compensated for their work. Consequently, Earl Farnsworth Express’ turnover rate is low— the average employee has 10 years of service with the company.

When it comes to trucks and other important equipment, Earl Farnsworth Express spares no expense, says Mr. Farnsworth. “Our trucks are custom-designed for this specific area, and they’re expensive,” he explains. “We buy the highest-grade equipment so we can provide the best service offered in our industry.” Areas with hilly terrain or tight access don’t pose a problem. “Instead of trying to get one big truck up into the hills, we use multiple, smaller trucks on such jobs to facilitate the tight access. Sometimes we can even load two trucks at a time, which saves our customers money,” he says.

A special niche Earl Farnsworth Express fills is helping retirees move. “We’re a preferred mover with most of the retirement homes in the area,” says Mr. Farnsworth. “We send diligent and patient staff members to work with the retirees—we help them unpack, put things away and get them settled in their new homes.”

In addition to retirees, the company specializes in office, industrial and employee relocations. It also offers storage in its spacious warehouse, where precious belongings can be safely stored until they’re ready to be delivered.