Dollens Electric Corporation Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical service companies that have earned the prestigious Diamond Certified award. As a family-owned and operated company, Dollens Electric Corp truly understands the importance of determining and meeting its customers’ needs. “We’re able to give our customers more personal and responsive attention than larger corporations,” says owner Steve Dollens. “Our attentive and familial approach to doing business has been a big part of our success.”

In addition to designing and building electrical systems for new construction and remodeling projects, Dollens Electric Corp provides energy use assessments and installs electrical generators, photovoltaic solar electric systems, energy monitoring and reporting systems, residential lighting and low voltage wiring, and electric car chargers. Unlike its larger competitors, the company emphasizes customers’ needs rather than sales numbers. “General electrical work is pretty straightforward, but when you’re dealing with generators and solar systems, it’s imperative to understand what the customer needs and is trying to accomplish,” explains Mr. Dollens. “When we start a project, we listen first and then provide a comprehensive solution.”

Another distinguishing feature of Dollens Electric Corp is the continuous, comprehensive service it provides for its customers. “We routinely monitor the performance of our solar systems to ensure they’re maintaining the same levels of performance as when we installed them,” says Mr. Dollens. “And we always respond to customer calls, whether it’s to resolve a problem or just answer a question. About 80 percent of the service calls we get are from people whose original contractors won’t return their calls. We understand the importance of staying connected to our customers. They know we’re here when they need us.”