Dave's Auto Repair Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. Dave’s Auto Repair strives to uphold its reputation for customer satisfaction by providing personalized service based on integrity, value and honesty. The Palo Alto-based shop has the knowledge, expertise and analytical equipment to work on all types of foreign and domestic vehicles, with services ranging from general repairs to specialty work such as windshield repair, detailing, steam cleaning and more.

Unlike auto repair companies that focus solely on fixing a car’s main problem and moving it out the door as soon as possible, Dave’s Auto Repair takes a highly detailed approach to servicing its customers’ vehicles. “When a car comes in, we do a thorough inspection to make sure it’s safe, even if it was brought in for an unrelated reason,” explains owner Dave Long. “We believe that type of diligence is in both our and our customers’ best interests.”

Every technician at Dave’s Auto Repair is ASE-certified and attends regularly scheduled training programs to stay updated on the latest industry technology, trends and products. Mr. Long says that level of employee expertise allows his shop to communicate effectively with customers and explain exactly what’s wrong with their vehicles. “We believe in being honest with our customers, because we consider them friends.”

Another distinguishing feature of Dave’s Auto Repair is its use of an automated follow-up system that gauges customer satisfaction and ensures ongoing service improvements. “We distribute customer surveys in person and via email, and we use the responses to better understand how we’re perceived in the eyes of our clients,” says Mr. Long.