Creative Images Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for screen printing and embroidery companies that have earned the prestigious Diamond Certified award. For Creative Images Screen Printing, Embroidery & Advertising Specialties, the key to achieving and maintaining high levels of customer satisfaction is taking a meticulously detailed approach to every aspect of its work, regardless of the size of the order. “We’re very diligent in everything we do, from our outstanding service to our competitive pricing to our ability to complete orders on time,” says owner/operator Ron Balzer. “Our primary goal is to make sure our customers are completely satisfied with their apparel.”

Creative Images has been producing custom apparel and accessories for Bay Area individuals, sports teams, schools, nonprofit organizations, institutions and businesses of all sizes since 1986. The company carries a full line of clothing products from several leading brands (as well as some organic lines), including jackets, fleeces, aprons, scrubs, T-shirts, uniforms and headwear. Additionally, it provides graphic design services and creates business cards, postcards, fliers and brochures.

Unlike screen printing companies that are forced to limit their services because of inferior or antiquated equipment, Creative Images utilizes a variety of industry-leading technology to offer specialized services like foil printing, registration coloring and custom embroidery. “Our equipment allows us to do things that other companies can’t do,” confirms Mr. Balzer. “For example, if a customer comes in with a thick horse blanket and wants it embroidered, we know we can do it better and quicker than anyone else.”

Another distinguishing characteristic of Creative Images is the comprehensive approach it takes to quality control, which includes triple counting every order to ensure an accurate final count and spot checking items as they go through each step of the screen printing process. “Also, we immediately contact our clients if we have to make adjustments to their orders,” adds Mr. Balzer. “That way, we can fulfill their original intentions and still produce the best possible results.”