Cool's Custom Comparative Summary

Cool’s Custom is a full-service home remodeling company that works on residential projects throughout the Bay Area. The company provides kitchen and bathroom remodeling, additions, exterior landscapes, hard¬scapes, and retaining walls, and it specializes in natural stone and tile work. Owner Jay Cool, a third-generation ceramic, mosaic and stone artisan, established the company in 1982 to bring an Old World style to the remodeling industry.

Cool’s Custom carries both a general contracting license and a C54 ceramic and mosaic tile license. “That’s a strong benefit for customers seeking a tile job,” says Mr. Cool. “We can take care of all the incidental work, such as stretching carpet, putting in baseboards and resetting plumbing fixtures. Our customers don’t have to bring in another contractor to complete their project once the tile is finished.”

Mr. Cool says communication is a key component to Cool’s Custom’s work. The company provides an informational booklet for each customer that contains a history of the company; licensing, bond and insurance information; a reference list of customer testimonials; a vendor list; and information on what to expect during the project.

One of Cool’s Custom’s most distinguishing characteristics is its “no time limit” warranty. “If something breaks unexpectedly, we’ll fix it free of charge,” explains Mr. Cool. “If a tile cracks years from now, we’ll replace it. Warranties are never an issue with us. We don’t rest until our customers are 100 percent satisfied.”