Construction Services Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Construction Services, the key to achieving and maintaining high levels of customer satisfaction is simple: provide honest, reliable services that allow it to develop long-term relationships with its clients. “It’s very rewarding to successfully build something from scratch, but it’s equally rewarding to develop a close working relationship with a homeowner and bring their ideas to life,” says owner Bob Monsen. “My goal is to develop a ‘team relationship’ with each client that lasts a lifetime.”
Construction Services has been designing and building custom homes, remodeling kitchens and bathrooms, and performing general construction work for residential clients in California since 1973 and in Santa Clara and San Mateo Counties since 1984. In addition to its wide ranging construction capabilities, the company provides comprehensive construction planning and design, including structural engineering, Title 24 energy calculations, guaranteed permit acquisition, and more.
Unlike less experienced construction companies that focus entirely on the building aspects of the trade and undervalue the importance of customer service, Construction Services places the treatment of its clients above everything else. “Nobody takes care of clients as well as my subcontractors and I do,” affirms Mr. Monsen. “The way I see it, if we truly serve the well-being of each customer, all the other aspects of the job will fall into place. In the end, everything revolves around customer satisfaction.”
Another attribute that sets Construction Services apart from its competition is the loyalty and expertise of its subcontractors, some of whom have been working with Mr. Monsen for almost four decades. “My subcontractors know the quality of service I strive to provide for every client,” he says. “I’ve been able to build a powerful team that I can always rely on, and that’s a rare thing in this industry.”