Clough Construction Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for deck and patio contractors that have earned the prestigious Diamond Certified award. For Clough Construction, preserving positive relationships with clients is entirely dependent on its comprehensive approach to customer service. “We have someone on hand to answer the phone at all times,” says Deanne Clough, who owns the company with her husband, Scott. “When a client calls, we want them to speak to a person, not a machine. Either Scott or I are always available to discuss our customers’ needs and determine what they want to accomplish with their projects.”

Clough Construction is best known for building decks and fences, but it also designs and builds various other outdoor structures, including arbors, trellises, pergolas, railings and more. “Our goal is to create environments that bring nature back into our customers’ lives,” says Mrs. Clough. “We’re incredibly focused on each of our projects, and that’s been one of the keys to our success.”

Unlike outdoor construction companies that use the same workers for every installation, Clough Construction divides its crews into deck specialists and fence specialists, a practice that ensures clients receive high-quality work performed by specifically-trained personnel. “Our employees are true experts,” confirms Mrs. Clough. “Many of them have been with us for 10 to 20 years. Not only do they do the job right, but our profit-sharing plan means they have a personal stake in doing it right.”