Cline Construction, Inc. Comparative Summary

Cline Construction, Inc. provides complete building services for residential and commercial clients in Santa Cruz, Monterey, San Benito, and Santa Clara Counties. It performs jobs that range from designing and building complete home additions to minor work like re-routing gas lines. According to owner and CEO Bill Cline, the company keeps a large group of clients by offering quality products and workmanship, communication and a dedication to customer satisfaction.

“We’re a small, family-run business,” says Mr. Cline. “I personally supervise every job. It’s my name and reputation on the line, so I make sure everything is done right.” Mr. Cline is also a certified building inspector, and he says his in-depth knowledge of building codes and best practices is invaluable. “I have the same tested knowledge base as home inspectors across the country. I have a peer relationship with them, and I know what needs to be done.”

Communication is crucial to Cline Construction's model for customer service. Mr. Cline is on jobsites every day, ensuring clients are involved with every significant decision. The company’s contracts detail exactly what work is to be performed, including what products are to be installed. “Our clients usually tell us they’ve never had a contractor who kept them so informed,” says Mr. Cline.

When a job is over, Cline Construction follows up to ensure everything has been done to the client’s satisfaction. Mr. Cline doesn’t think there’s anything difficult or complex about maintaining high levels of customer satisfaction. “It all comes down to effective communication,” he says.