CJ's Mechanical Services Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for appliance repair companies that have earned the prestigious Diamond Certified award. For CJ’s Mechanical Services Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take an honest approach to every job and communicate clearly with clients so they understand exactly what needs to be done. “By explaining things in relatable terms, I’m able to make sure my customers are comfortable with the appliance repair process,” says owner Chris Gill. “I always put their needs first and try to be as helpful as possible, and they really appreciate that.”

CJ’s Mechanical Services has been installing, repairing, and maintaining appliances and HVAC systems for residential and commercial clients in Marin, Sonoma, Napa, and Solano Counties since 2011. The company has the equipment and training to work on everything from refrigerators to HVAC units, and it also provides ongoing appliance repairs for restaurants and other light commercial establishments.

Unlike appliance repair companies that don’t have the experience to accurately troubleshoot challenging mechanical issues, CJ’s Mechanical Services draws upon Mr. Gill’s industry expertise to solve complicated problems. “I actually enjoy the challenge of finding mechanical problems,” he says. “I utilize my knowledge to figure out how the problem happened in the first place and come up with the best way to fix it.”

Another distinguishing feature of CJ’s Mechanical Services is its ability to work on the unique appliances found in restaurants—an attribute made possible by Mr. Gill’s experience as a long-term employee of a national fast food chain. “For many years, I provided maintenance and repairs for ice machines, fryers, toasters, milkshake machines and other specialized equipment,” he explains. “I’m very familiar with those types of appliances and know how to quickly and efficiently repair them.”