Century Roof and Solar Inc. Comparative Summary

Tony Diaz, owner of Century Roof and Solar in Hayward, thinks customer satisfaction is what sets his company apart from others in the industry. “We have 100 percent customer satisfaction,” he confirms. “I tell customers, ‘Call every one of our past customers for the last two years, including those we’re currently working with.’ That’s a big reason people choose us.”

Mr. Diaz cites professionalism and expertise as the primary factor of that customer satisfaction. Century Roof and Solar is manufacturer-certified in the installation of many different roofing and solar systems, and Mr. Diaz is a licensed electrician who knows how to incorporate a solar system into a home’s electrical system in compliance with codes and specifications. His employees have been with the company for an average of seven years, and all have undergone background checks. Century Roof and Solar doesn’t use subcontractors; all work is done by the company's employees.

When it comes to installing solar panels, Century Roof and Solar’s roofing expertise contributes significantly to the quality of its work. Mr. Diaz tells customers, “You need to punch 40 holes in your roof to keep a solar system from blowing off in the wind. No one is better at sealing those penetrations in the roof than a roofing contractor.”

There are many different types of roofing products, and it can be confusing for customers to determine which products are right for them and understand the complex warranties. Mr. Diaz sees it as part of his mission to educate customers and help them navigate the ins and outs of different roofing options. “The main thing,” he says, “is that we try to give customers the roof that’s right for them, not the roof that’s right for my company. We’re just as happy to put on a 30-year shingle roof as a more expensive, high-end, slate one.”