Center for Better Hearing Aids Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hearing aid companies that have earned the prestigious Diamond Certified award. In addition to focusing on customer satisfaction, Center For Better Hearing Aids concentrates on improving the quality of its patients’ lives and, consequently, the lives of their loved ones. The company’s primary goal is to create a comprehensive, long-term plan for each patient, incorporating the best hearing aid technology at the best value—with the added benefit of a 60-day trial period. “We’re involved in the entire process of determining the most effective long-term programs for our patients,” confirms owner Gregory Free.

Unlike other companies that only focus on selling or manufacturing hearing aids, Center For Better Hearing Aids considers counseling an integral part of its overall service. In fact, a recent study conducted by San Francisco General Hospital found the company offered the most comprehensive counseling to patients in terms of helping them determine the best solutions for their specific needs. “We spend more time with our patients than most hearing aid providers, and we always make sure we help them in any way possible,” says Mr. Free. In keeping with its commitment to its patients, Center For Better Hearing Aids provides free, lifetime office visits for hearing aid service, cleaning, testing and adjustments.

Center For Better Hearing Aids emphasizes the importance of patient education in every aspect of its practice. Before a new patient comes in for testing, the company provides a free consumer handbook that contains information on hearing loss and hearing aids written by 12 of the industry’s top researchers. “We want people to be educated about their hearing conditions,” says Mr. Free. “Learning more about hearing loss is even part of the testing process. We’re constantly encouraging people to expand their knowledge.”