Campbell Collision Center, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Campbell Collision Center, Inc., achieving a superior level of customer satisfaction is a direct result of its personalized approach to doing business, which includes prioritizing the needs of customers above the needs of their insurers. “We fight for our clients to get everything right for their cars,” says owner Ata N. Zadeh. “That’s the difference between us and direct repair ‘production shops’—we work for vehicle owners, not insurance companies.”

Campbell Collision Center has been returning vehicles to their pre-accident conditions at its Campbell facility since 1994. The company uses a variety of state-of-the-art equipment to work on vehicles of all makes and models, including a Chief Excelerator pulling system and a StreamLiner work platform with computerized measuring frame specs. In addition to its body repair capabilities, it offers flatbed towing services in Los Gatos, Santa Clara, Campbell and parts of San Jose via its sister company, Bob’s Towing. “Our main goal is to help each customer in any way we can, whether it’s fixing their car after an accident or towing them to safety,” says Mr. Zadeh.

Unlike auto body shops that sacrifice quality by using aftermarket parts, Campbell Collision Center uses OEM (original equipment manufacturer) parts whenever possible. During a repair job, if one of its technicians discovers additional damage that wasn’t obvious in the initial assessment, the company immediately contacts the customer and their insurance company to obtain approval for the additional labor and parts. “We’re always on our customers’ side,” says Mr. Zadeh. “Even when insurance companies want to cut corners, we won’t do it.”

Another distinguishing characteristic of Campbell Collision Center is the emphasis it places on customer communication. The company provides regular updates via telephone and text messages to let clients know how their repairs are progressing and when their cars will be ready, and it follows up with each customer after they’ve had a chance to drive their car to make sure they’re completely pleased with the job. “If they find any problem, they can come back and we’ll take care of it for free,” adds Mr. Zadeh.