Bridewell Hilltop Kennels Comparative Summary

(415) 231-2087
325 Sunset Trail
Novato, CA 94945
Anne Hadley is manager of Bridewell Hilltop Kennels.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pet boarding companies that have earned the prestigious Diamond Certified award. For Bridewell Hilltop Kennels, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to develop a personal relationship with every animal that visits its facility. “We believe it’s important to get to know the animals that stay with us on a deeper level,” says Manager Anne Hadley. “By getting to know their temperaments and learning about any special dietary needs or medical conditions they have, we’re able to further personalize our care and provide a better overall experience.”
Bridewell Hilltop Kennels has been providing pet care services at its countryside facility in Novato since 1954. The company primarily focuses on short- and long-term boarding for small animals like dogs, cats, birds, and rabbits, but it also has an onsite dog grooming salon that offers everything from bathing and brushing to ear cleaning and nail trimming.
Unlike pet boarding companies that are forced to limit their services because of inadequate facilities or inexperienced employees, Bridewell Hilltop Kennels has everything necessary to provide personalized, hands-on animal care under one roof. “The amount of time we spend with our clients’ animals definitely differentiates us from other companies,” says Ms. Hadley. “Whether we’re facilitating play groups in the yard on spending one-on-one time with an animal that’s feeling stressed or sad, we make sure to provide that essential human touch.”
Another distinguishing feature of Bridewell Hilltop Kennels is its secluded location, which creates a calm atmosphere for animals and provides them with ample room to run around. “When we take dogs for walks in this area, the calm, natural environment seems to be very therapeutic for them,” explains Ms. Hadley. “Our goal is to make sure each customer’s pet is healthy and happy, and our quiet, natural setting is an important part of that.”