Bragg Plumbing & Heating Comparative Summary

(415) 702-0907

John Honey is president of Bragg Plumbing & Heating.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing/HVAC companies that have earned the prestigious Diamond Certified award. For Bragg Plumbing & Heating, the key to achieving and maintaining high levels of customer satisfaction is simple: take a transparent approach to every job that includes being upfront with everything from project details to pricing. “When we quote a price, that’s the price the customer pays,” affirms President John Honey. “There are never any tricks, gimmicks or surprises with us—we explain every fee and let the customer know about it in advance of the final bill, which they really appreciate.”

Bragg Plumbing & Heating has been providing plumbing, heating and cooling services for residential clients in Marin, Sonoma, Napa, and San Francisco Counties since 1968. In addition to its general plumbing and HVAC capabilities, the company has special expertise with air duct and dryer vent cleaning, sewer line replacements, tankless water heater installations and repairs, and more.

Unlike less experienced plumbing/HVAC companies that undervalue the importance of communicating with their customers, Bragg Plumbing & Heating takes a personalized approach to every job that ensures customers are kept well informed throughout the process. “Our customers know they don’t have to go through three layers of bureaucracy to ask me a question about their projects,” says Mr. Honey. “Staying in contact with them allows me to keep my finger on the pulse of the company and make sure we’re providing the quality we’ve promised.”

Another distinguishing characteristic of Bragg Plumbing & Heating is its emphasis on fostering positive, long-lasting relationships between its clients and technicians. “We have a lot of returning customers who call and ask for the same technician they had last time, and we always try to maintain that continuity,” says Mr. Honey. “Also, if any issues arise from a prior job, we try to send the same technician who worked on it and is familiar with the specific situation.”