Best Chimney Sweep Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for chimney cleaning companies that have earned the prestigious Diamond Certified award. For Best Chimney Sweep, the key to achieving and maintaining high levels of customer satisfaction is working quickly, efficiently, neatly and with the utmost respect for every home. “Our customers trust us to work in their homes, so we’re very respectful of their time and personal belongings,” says owner Andrew Gatley. “It’s important for us to take our time, do the job right and ensure each customer is happy with the quality of our work.”
Best Chimney Sweep has been cleaning chimneys, stove flues, fireplaces and dryer vents for homeowners, property managers, homeowners’ associations and real estate professionals throughout the North Bay since 1997. The company also services damaged systems and provides video and imaging support to help customers with insurance claims, maintenance planning and deposit adjustments.
Unlike less experienced chimney cleaning companies that try to up-sell their customers or offer low teaser rates and then add extra services to increase their profits, Best Chimney Sweep takes an honest approach to its work that ensures its customers’ needs are addressed before anything else. “Our customers really appreciate how upfront we are with them,” says Mr. Gatley. “If we see a repair that can wait until later, we’ll be honest and give a realistic timeline that ultimately saves them money. The ‘bait and switch’ tactic is unfair, and we’d never do that to our clientele.”
Another distinguishing attribute of Best Chimney Sweep is its implementation of cutting-edge technology throughout every aspect of its operations, including the use of state-of-the-art cameras that show customers exactly what’s happening inside their chimneys. “Most people don’t want to climb onto their roofs to investigate a chimney problem, so our camera system is really beneficial for finding cracks, water, debris and other issues that can be dangerous if left unattended,” explains Mr. Gatley. “We also use a flex camera that allows our cleaning staff to inspect dryer vents for potential hazards.”
To further differentiate Best Chimney Sweep from its competition, Mr. Gatley is currently developing a clean burning fireplace that doesn’t need to be vented and is specifically designed for condos and apartments that don’t have fireplaces. “I recently finished the initial prototype in cooperation with an excellent metal sculptor from the Bay Area,” he explains. “The prototype is being modified and enhanced right now, and it should be ready for consumer use very soon.”