Benjamin D. Construction, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Benjamin D. Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is taking a dedicated approach to each project that combines equal amounts of value and quality. “Regardless of the size of the job, I focus intently on quality craftsmanship,” confirms owner-operator Benjamin Dumitrascuta. “Ultimately, I’m accountable for all the work, so I always make sure my customers are completely happy with the end results.”
Benjamin D. Construction has been providing residential construction services for clients throughout the East Bay and San Francisco since 1989, handling everything from kitchen and bathroom remodels to additions and custom home building. In addition to its new construction/remodeling capabilities, the company can build decks and fences, replace windows, install hardwood floors, and more.
Unlike larger construction firms whose owners delegate project management responsibilities to other employees, Benjamin D. Construction provides every job with the personal touch and hands-on expertise of Mr. Dumitrascuta himself. “Since I’m onsite every day, I’m immediately available to answer questions and address concerns for the customer,” he explains. “Also, my personal service extends to construction aspects that other contractors don’t provide, like painting and cabinet design/construction. I like doing those jobs because they allow me to use my creativity and attention to detail to create truly unique products.”
Mr. Dumitrascuta credits much of his company’s success to his ability and willingness to communicate with customers even after their jobs are finished, which allows him to confirm his work is holding up properly and answer any questions the customer may have. “My favorite part of the job is hearing my customers say the work turned out better than they expected,” he says. “This business is just as much about accountability as it is about superior craftsmanship, so when my customers are happy, I’m happy.”