Bayside Mechanical, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Bayside Mechanical, Inc., customer satisfaction begins and ends with providing the best possible service throughout every phase of a job, from the initial service call to the detailed follow-up. “Our service approach remains the same regardless of the size of the project,” says owner Mazen Tawasha. “If a customer has a complaint or if something hasn’t been done right, we’ll send someone out to fix it right away.”

Bayside Mechanical has been designing, installing, servicing, repairing and upgrading HVAC (heating, ventilating and air conditioning) systems and equipment throughout the Bay Area since 2004. The company serves both residential and commercial customers, and its experienced mechanics are trained to service all types of HVAC systems from top manufacturers such as Carrier, Trane and Goodman. For the convenience of its clients, it also offers 24-hour emergency service.

Unlike many HVAC firms, Bayside Mechanical keeps certified mechanical engineers on staff, which allows it to offer one-stop HVAC services that would otherwise be unavailable to its clients. “We handle the designs, drawings, installations and repairs, so our customers don’t have to go anywhere else for mechanical work,” explains Mr. Tawasha. “Since we do everything in-house, we can handle virtually any service problem. Most companies can install a furnace or perform duct work, but if a problem occurs on the job, they don’t have the expertise to deal with it. We do.”

Another distinctive feature of Bayside Mechanical is its dedication to environmentally-friendly business practices. The company is certified by Bay Area organization Build it Green; offers a wide variety of high efficiency, Energy Star-rated HVAC systems; and replaces large systems with smaller models to lower energy bills. “We can also help homeowners who make system upgrades apply for federal tax credits of up to $1,500,” adds Mr. Tawasha. “Those credits cover 30 percent of the labor and materials involved in a new installation.”