Bay County Builders, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for building contractors that have earned the prestigious Diamond Certified award. For Bay County Builders, Inc., the key to achieving and maintaining high levels of customer satisfaction is staying in constant communication with each client throughout every step of their construction project. “Our clients have responded very positively to the way we do business,” says owner Randy Tugaw. “By listening closely to their ideas and concerns, we’re able to ensure they’re completely happy with every aspect of our work.”

Bay County Builders has been providing complete remodeling services for residential clients in Marin, San Francisco and Sonoma Counties since 1994. In addition to remodeling kitchens and bathrooms, the company performs structural upgrades and builds room and second-story additions, decks, fences, patios, garages and carports, custom cabinetry and more.

Unlike building contractors that take a generalized approach to remodeling and addition projects in an effort to save time and maximize their workloads, Bay County Builders prides itself on paying attention to the smallest details and ensuring each project is completed to the client’s exact specifications. “We work to accomplish what our clients want, not what we want,” confirms Mr. Tugaw. “By having the right people on the job, we’re able to focus on performing highly detailed work and still finish each project on time and within budget.”

To further differentiate itself from its competition, Bay County Builders supplements its general contracting services by offering a maintenance program that’s specifically designed for residential and rental properties—a comprehensive approach that allows the company to take on a wide variety of tasks that range from sheet rocking to window replacement. “We think of it as a ‘handyman-plus’ service,” says Mr. Tugaw. “We can handle minor electrical or plumbing problems, but if a homeowner also has a larger problem that requires a general contractor, they don’t need to call another company. We strive to make things as convenient as possible for our clients.”