Bay Area Tree Co. Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Bay Area Tree Co. Inc., consistently providing a superior level of customer satisfaction has allowed it to build its reputation throughout the Bay Area and develop lasting relationships with its clients, many of whom refer the company to friends and family. “Our main goal is customer satisfaction, and we drill that into each of our employees,” confirms owner Louie Carignan. “We do quality work and do our best to care for our customers’ trees. Our priority is protecting properties and their surrounding landscapes, so we always work on trees in a safe and efficient manner.”

For more than 35 years, Bay Area Tree Co. has been providing full-service tree care for residential clients in San Mateo County and San Francisco. In addition to tree trimming and shaping, firebreaks, tree removal, stump grinding and view enhancement, the company offers comprehensive restoration programs and 24-hour emergency services in an area that stretches from San Francisco to Palo Alto. “Also, for large jobs, we provide service throughout California,” adds Mr. Carignan. “From small residential work to large commercial projects, no job is ever too tough for our staff.”

Unlike tree care companies that limit their client communications by relying on answering machines to relay messages, Bay Area Tree Co. employs a full-time office staff that’s always available to receive calls during business hours. “When a customer calls our office, they get a live person from the start,” says Mr. Carignan. “Communication is very important to us. We never leave a customer hanging, and we always follow through on our promises, from setting up appointments to being on time for every job.”

One of the most distinguishing features of Bay Area Tree Co. is its highly trained and experienced climbers and ground crew members, many of whom are long-term employees of the company. “Our guys are trained to use the latest tree care methods and state-of-the-art equipment, but it’s their attitudes that really make them stand out,” says Mr. Carignan. “I always get compliments about how nice they are; how they’re always courteous and smiling. Our customers really appreciate that kind of personal service.”